As I predicted, Chase refunded every last fee ($444 total). I’m very grateful to the ladies who reviewed my account and agreed to the refund. I recognize in doing so they made a huge exception on my behalf. Interestingly, they agreed to the refund under the condition I not take my business elsewhere after I received the fee credit. Fair enough, I thought. When I actually considered the hassle involved with getting all my direct deposits and automatic debits changed to a new (probably equally shady) financial institution, I figured it wasn’t worth it if I was ultimately getting what I asked for. Plus, I admire her for bluntly asking if I was going to remain a customer instead of muddling around in corporate jargon. Furthermore, in owning my own culpability in the situation, I should have noticed the slow siphoning of funds YEARS ago. I handled the conflict with kind persistence, and it literally paid off. As an added bonus, since I uncharacteristically resisted the temptation to throw a hissy fit upon first discovering the news, I can still show my face at my local branch.
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